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ServiceNow Service Offering

Beyond features. Beyond technology. ServiceNow is how real business problems get solved. We partner with enterprises to unlock the full value of ServiceNow: reducing toil, improving customer and employee experience, and turning workflows into measurable outcomes.

What we do
  • End-to-end consulting, automation & business transformation.
  • ITSM, CSM, App Engine, and AI-driven automation,delivered by certified practitioners with a UX-first approach.

The Real Challenges Clients Face with ServiceNow


Strategy Without Connection

We implemented ServiceNow, but we don’t see the business impact. Many projects jump straight into configuration without aligning on measurable business outcomes.

Fix: We start with a Value Mapping Workshop that connects platform goals to KPIs like MTTR, CSAT, and automation rate.

Customization Overload

Every new process becomes another custom script. Over-customization increases upgrade effort, complexity, and cost.

Fix: We enforce a “Configuration-First” mindset,using Flow Designer, App Engine, and out-of-the-box features before any custom code.

Low Adoption, High Friction

“Users avoid the platform,it feels clunky.” Poor UX and inconsistent design slow down adoption.

Fix: Our UX-First Approach ensures every interface feels intuitive, fast, and on-brand using ServiceNow’s UI Builder and Design System.


No Governance, Just Chaos

“Everyone builds, no one governs.” Without platform governance, ServiceNow becomes a patchwork of apps and tables.

Fix: We help you set up a Center of Excellence (CoE),defining roles, guardrails, and naming standards that keep your platform healthy.

Manual Releases, Broken Updates

“Our update sets break everything.” Manual migrations and lack of DevOps pipelines cause avoidable outages.

Fix: We automate delivery with ServiceNow DevOps, Git integration, and CI/CD,faster, safer, repeatable deployments.


AI Sounds Great… But Where’s the Value?

“We want AI, but don’t know where to start.” GenAI, Predictive Intelligence, and Virtual Agents often remain unused or isolated.

Fix: We design AI pilots that matter,from predictive categorization to virtual agents with measurable ROI and responsible data use.

No Clear Ownership Post-Go-Live

“After go-live, we’re on our own.” Without proactive care, ServiceNow performance drops over time.

Fix: We deliver Proactive Managed Services,regular health scans, analytics, and success dashboards that show value continuously.

No Visibility into Value

“We have dashboards, but no story.” Metrics often track activity, not outcomes.

Fix: We build Value Dashboards,translating platform data into executive insights that link ServiceNow to strategic goals.

Our Proven Steps to Turn Challenges into Momentum

1. Discover & Align

We connect your ServiceNow roadmap with business outcomes through vision workshops, KPI mapping, and stakeholder interviews.

2. Design for Adoption

We co-create intuitive, UX-first workflows in UI Builder that your employees want to use,not just tolerate.

3. Deliver Smart, Not Big

We build incrementally using low-code and automation-first principles,ensuring every sprint delivers measurable value.

4. Govern & Scale

We establish a living platform model,governed by data standards, reusable components, and CoE playbooks.

5. Automate & Elevate

We apply GenAI, predictive analytics, and workflow automation where it truly accelerates outcomes,responsibly and ethically.

6. Measure & Optimize

We build executive dashboards and continuous improvement loops so your investment keeps delivering long-term value.

Services,Practical. Measurable. Built for Impact.

ITSM & CSM,Elevate Every Interaction
Your service experience shouldn’t feel like a ticket queue. We rebuild ITSM and CSM foundations so your teams can work smarter, resolve faster, and serve better. From Incident and Change Management to CMDB, Catalogs, and Omnichannel support, we design systems people actually enjoy using. With AI-driven insights and proactive analytics, we help you spot and fix issues before they even happen.
“Empower your service teams. Delight your users. Build trust at scale.”
App Engine,Build Beyond the Box
Don’t let standard modules limit innovation. With ServiceNow App Engine, we help you build custom business apps that connect teams, automate processes, and scale effortlessly. From HR and Finance to Facilities and Operations, we design, develop, test, and deploy with speed,turning ideas into enterprise-grade apps in weeks, not months.
“Your workflows, your way,with speed, simplicity, and measurable impact.”
AI & Automation,Work at Lightspeed
The future of work is intelligent,and it’s already here. We bring GenAI, Virtual Agent, and Agent Assist to life inside ServiceNow, so your people can focus on what matters most. Routine tasks disappear, self-service gets smarter, and decisions become predictive,all backed by responsible AI practices that build trust and transparency.
“Automate the ordinary. Accelerate the extraordinary.”

Case Studies,Proven Results Across Industries

Banking & Finance,Accelerating Service Delivery Across Global Operations Challenge:

A leading financial institution struggled with fragmented service processes across multiple regions. Legacy tools created delays, manual ticket handling, and limited visibility.

Solution:

Designed and implemented a unified ServiceNow ITSM and CSM platform, integrating REST APIs and Kafka for real-time updates. The platform streamlined incident, change, and request management, while automating recurring workflows with AI-driven insights.

Impact:
  • 40% faster service resolution times
  • Centralized visibility across business units
  • Higher user satisfaction and compliance alignment

    • Telecommunications,Building a Scalable Service Catalog Challenge:

    A major telecom operator needed a production-grade service catalog to standardize requests across departments and automate backend fulfillment.

    Solution:

    We developed a scoped ServiceNow application integrated with Kafka and external REST systems to handle complex order workflows. The catalog was designed for scalability and governed by a modular architecture for future services.

    Impact:
  • 60% reduction in manual service requests
  • Simplified request fulfillment through automation
  • Flexible catalog structure supporting future offerings

    • Global insurance,Secure and Seamless Access Management Challenge:

    The client’s identity and access management (IAM) processes were manual, inconsistent, and prone to audit risks. Employees and externals faced delays in gaining system access.

    Solution:

    Integrated third-party IAM systems with ServiceNow, ensuring compliance, automation, and a unified access workflow. The integration eliminated manual approvals and improved traceability for auditors.

    Impact:
  • 70% faster onboarding and offboarding process
  • Full compliance with security and audit controls
  • Improved user experience through self-service access

    • Beverage Industry,End-to-End ServiceNow Transformation Challenge:

    A global beverage manufacturer needed to streamline Change, Problem, and Knowledge Management while enabling multilingual self-service portals and SAP integration.

    Solution:

    We implemented ITSM and App Engine solutions, built a multilingual end-user portal, and automated SAP workflows for seamless updates. Our continuous support ensured high system uptime and adoption.

    Impact:
  • Unified process management across departments
  • 50% reduction in change-related incidents
  • Improved collaboration with multilingual user experience

    • What are the value adds?

    Beyond the Core , Our Broader Focus & Differentiators

    Certified ServiceNow practitioners with agile delivery model.
    UX-first design ensuring adoption and measurable outcomes.
    Global delivery capability with local presence.

    Turning Experience into Measurable Outcomes

    At KlarDataLabs, we combine over 20 years of IT Service Management expertise with deep ServiceNow consulting and engineering experience to help enterprises transform how they work, serve, and grow.

    We’ve partnered with global organizations across finance, reinsurance, telecom, sports, and energy,guiding them from strategy to successful platform adoption. Our approach blends technical precision with business empathy, ensuring every implementation delivers clear, measurable impact.

    What We Bring

    • End-to-End ServiceNow Delivery , From ITSM and CSM to custom App Engine apps, we deliver solutions that simplify, automate, and scale.
    • Strategic Architecture & Governance , We design platforms that align with business goals and remain agile, secure, and sustainable.
    • Automation & Integration Mastery , REST, SAP, Kafka, and IAM integrations that eliminate silos and streamline operations.
    • UX-First Enablement , We focus on intuitive design, strong adoption, and measurable value realization across teams.
    Dhivyaprakash Jeganathan
    Dhivyaprakash Jeganathan
    Partner - Digital and AI Services
    Enterprise Service Management Consultant
    Solution Architecture  |  AI/ML Adoption

    18+ years of experience

    Book a 30-Minute Consultation

    Let's talk about your integration Challenges



    Our Personal Strengths

    We believe technology succeeds when people do. Our team is known for: Clear communication and active listening,understanding not just what clients ask, but what they need. Collaborative leadership,guiding teams with empathy, clarity, and confidence. Adaptability and ownership,thriving in fast-moving global projects.



    Our Promise

    We don’t just implement ServiceNow,we transform service experiences. Every engagement is built around simplicity, automation, and adoption, turning your platform into a driver of continuous improvement and customer success.

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